Shipping Policy

At Velora, we strive to deliver your orders efficiently and on time. Please review our shipping policy to understand how your order will be processed and delivered.
1. Order Processing Time
Standard Processing: Orders are typically processed within 1-2 business days of purchase.
Personalized Orders: Customized or engraved items may take an additional 3-5 business days for processing.
Business Days: Orders are processed Monday through Friday, excluding public holidays.
2. Delivery Times
Domestic Shipping (India):
Standard Shipping: 5-7 business days.
3. Free Shipping Offers
We offer free standard shipping on all orders within India. For international orders, please reach out to us at info@velorakitchen.com.
4. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your shipment online.
5. Shipping Restrictions
P.O. Box Addresses: Unfortunately, we do not ship to P.O. boxes. Please provide a physical address for shipping.
Restricted Regions: Some international locations may have restrictions due to courier limitations or customs regulations. If we are unable to ship to your location, we will notify you immediately.
6. Delayed or Lost Shipments
Delayed Orders: If your order is delayed, we will notify you with an updated delivery time. Please allow extra time for remote areas and during busy seasons.
Lost Shipments: If you believe your shipment has been lost, please contact our customer service at info@velorakitchen.com. We will work with our courier partner to investigate and resolve the issue.
7. Address Changes
Please ensure your shipping address is correct before placing your order. If you need to change your address, contact us at info@velorakitchen.com immediately after placing the order. Address changes are not guaranteed once the order is processed.
8. Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of receiving the package.
9. Contact Us
For any questions or concerns regarding shipping, feel free to reach out to us:
Email: info@velorakitchen.com