Refund policy

Cancellation & Refunds

Thank you for shopping at Velora Kitchen. We stand by the quality of our products. This policy outlines how we handle issues related to defective, damaged, or incorrect items.

Damages and Issues (Our Replacement Guarantee)

This is our primary policy. We do not accept returns or exchanges for "buyer's remorse" (e.g., you changed your mind or ordered the wrong item).

However, we will replace any item that arrives defective, damaged, or is the wrong item.

Please inspect your order upon reception and contact us immediately (within 5 days of delivery) if you discover an issue.

How to Start a Replacement Request

To be eligible for a replacement, you must contact us within 5 days of receiving your item.

1. To start a request, contact us at info@velorakitchen.com.

2. In your email, you must include the following:

   • Your Order Number

   • A description of the damage or defect.

   • Clear photos and/or a video showing the issue. This is required for us to evaluate your claim.

The Replacement Process

Once we receive your request, our team will evaluate the issue.

If your replacement is approved, we’ll arrange for the item pickup.

Refunds (Exceptions)

Our policy is for replacement only. We do not offer refunds.

The only exception is if we are unable to provide a replacement for your defective item (for example, if the product is out of stock). In this specific case, we will notify you and process a full refund to your original payment method.

If a refund is approved, you’ll be automatically refunded within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

Exceptions / Non-Returnable Items

Please note that we do not accept returns or exchanges for items that are not defective. All sales are final.

Contact Us

You can always contact us for any policy questions at info@velorakitchen.com.